Terms

Terms of Service

Welcome to Sparely! By using our website, services, and products, you agree to abide by the terms and conditions outlined below. Please read these terms carefully before using our platform.

1. General Information

Sparely Used Auto Parts and Requisites Trading LLC ("Sparely," "we," "us," or "our") is committed to providing reliable and quality used auto spare parts in the UAE.

2. Website Usage

Eligibility: You must be at least 18 years old or have parental/guardian supervision to use our website.

Accuracy: Ensure all information provided is accurate and up to date.

Restrictions: You may not engage in any unlawful activities or misuse the website, including unauthorized access or tampering with our systems.

3. Products and Services

Product Descriptions: Sparely strives to provide accurate descriptions of all products. Minor discrepancies may occur due to the nature of used parts.

Availability: Product availability depends on current stock and sourcing feasibility.

Quality Assurance: All products undergo thorough inspections to ensure functionality and reliability.

4. Pricing and Payments

Pricing Policy: Prices are subject to change without prior notice.

Payment Methods: We accept credit/debit cards, bank transfers, and cash on delivery (where applicable).

VAT and Taxes: Applicable taxes, including VAT, will be calculated during checkout.

5. Orders and Delivery

Order Confirmation: Orders are subject to acceptance and product availability.

Delivery: Shipping timelines vary based on location and logistics partner efficiency.

Order Cancellation: Orders can be canceled prior to dispatch. After shipping, cancellations will follow our returns policy.

6. Returns, Refunds, and Warranties

Returns:
Products may be returned if defects or discrepancies are identified, provided the return falls within the warranty period specified in the invoice. Returns must comply with the terms outlined during purchase.

Refunds:
Refunds will be processed after a thorough inspection of the returned product. The refund process will be initiated once the return is approved and completed within the standard processing time.

Warranty:
Warranty coverage is explicitly defined in the invoice provided with the purchase. Returns and refunds are governed by the warranty terms and conditions mentioned therein.

FAQ

Warranty & Return Policy

We are committed to providing quality spare parts and ensuring customer satisfaction. Our warranty policy is designed to offer peace of mind and reliable service for your purchases.

Warranty Coverage

The specific duration of the warranty for each part will be clearly mentioned on the invoice. This tailored approach ensures that each part is covered based on its requirements and characteristics.

Return and Warranty Guidelines

The warranty period starts from the date of delivery.
The terms and conditions applicable to each warranty claim will be specified on the invoice.

How to Initiate a Warranty Claim or Return?

To ensure a smooth process, please follow these steps:

1. Contact Us:

• Reach out to our customer support via support@mysparely.com within the warranty period.

• Provide your order number, details of the issue, and clear photos/videos (if applicable).

2. Approval & Return Authorization:

• Our team will review your request and provide a return authorisation along with return instructions.

• Unauthorised returns may not be accepted.

3. Shipping the Product Back:

• Pack the product securely with all original packaging, accessories, and invoice.

• Ensure the return is shipped and delivered to us within the warranty period.

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

Eligibility for Warranty Claims & Returns

our return or warranty claim will be accepted if:

✔ The product is in its original condition, unused, and includes all accessories.

✔ The issue is due to a manufacturing defect (not misuse, accidental damage, or external factors).

✔ The return is shipped and delivered within the 3-day warranty period.

The claim will be rejected if:

✘ The item is damaged due to misuse, mishandling, or external causes.

✘ Any original parts, accessories, or packaging are missing.

✘ The product is returned after the warranty period expires.

Resolution Options

Once we receive and inspect the returned product, we will proceed with one of the following:

• Replacement – A new unit will be shipped if stock is available.

• Refund – A full or partial refund will be issued to your original payment method.

• Store Credit or Exchange – You may opt for store credit to use on future purchases.

Note: Refunds/replacements are processed only after verifying the returned item’s condition.

Additional Terms & Conditions

•Shipping Delays: We are not responsible for delays caused by the carrier. Please choose a reliable shipping service.

• Return Shipping Costs:If the issue is our fault (wrong/defective item), we cover return shipping.
• If returning for any other reason, the customer bears the return shipping cost.
• Damage During Return Shipping: We recommend insuring the return package as we cannot be responsible for damages in transit.

7. Liability Limitation

Sparely is not liable for indirect, incidental, or consequential damages arising from delays, unavailability, or misuse of our products and services.

8. Governing Law

These Terms and Conditions are governed by the laws of the UAE. Any disputes will be resolved exclusively in UAE courts.

9. Updates to Terms

Sparely reserves the right to modify these Terms and Conditions at any time. Updates will be effective immediately upon posting on this page.

10. Contact Us

If you have questions or concerns regarding these terms, feel free to reach out:
Email: enquiries@mysparely.com

Phone: 050 25 25 693